Rahul Sood: "creating amazing experiences that customers gush about"

Translate Request has too much data
Parameter name: request
Translate Request has too much data
Parameter name: request
The Official Palm Blog: Rahul Sood: "Creating amazing experiences that customers gush over"The Official Palm Blog« The next big (webOS) thing |Main| 1.4.5 x 2 = another flock of Angry Birds »
September 07, 2010Rahul Sood: "Creating amazing experiences that customers gush over"Hello everyone! This is my first guest blog post for Palm. I came to HP as the product of an acquisition: In 1991 I started a company called VoodooPC, which was acquired by HP in 2006. I now work in the innovation program office at Hewlett-Packard (my official title is CTO, Global Gaming). Our role is to help facilitate innovation throughout HP.
The other day I was interviewed by the great folks at PreCentral. They asked some tough questions, and one of them in particular drew a bit of attention. It had to do with gaming and my particular focus on the space. After the interview I got the feeling that my emphasis on gaming might have been misunderstood. While I believe gaming drives innovation, what I really love is creating amazing experiences that customers gush over (check out the photos for details on some of the amazing devices we created under HP!).
Sure, beautiful content like 3D games help drive innovation in our industry. Beautiful content forces chip manufacturers to make their chips more efficient, faster, and more capable. Beautiful content forces us to design our devices so our customers can dream, develop, create, and play on the best, most amazingly designed devices in the world. Beautiful devices are worthy of beautiful content.
But my personal focus is not just gaming -- it just happens to be the edge of my blade. I'd love to hear your comments and questions about the interview, which you can find here.
I would also like to take this opportunity to say that we are incredibly excited to welcome the entire Palm team to HP. I know what it's like going from a smaller company into a large giant. I am keenly aware of the challenges and the benefits. Believe me when I say the benefits far outweigh the challenges. The opportunity in front of all of us is unbelievable -- in life and in business you must turn all challenges into opportunities.
I am so excited about webOS and Palm I'm finding it hard to contain my enthusiasm! If you share my enthusiasm, I'd love to hear your thoughts (suggestions, criticisms, favorite games, whatever) about Palm on this discussion board on the Palm Facebook page (and I'm also keen on bikes and cars). There's also a photo album with some additional cool products we've created at HP. See you there!
Rahul Sood
Posted by Palm, Inc. at 09:28 AM | Permalink
Digg This | Save to del.icio.usTrackBack
TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341c58ab53ef013486d152db970c
Listed below are links to weblogs that reference Rahul Sood: "Creating amazing experiences that customers gush over":
Comments
rahul I think you are a great value for webOS and was from the first second on really happy that you can see the power behind it..like people did back in the day with apple :)
only question is how can I submit ideas I have for your department :)
my email is
in the information box
respectfully
carlos
Posted by:carlos |September 07, 2010 at 09:40 AM

Welcome to the webOS community! I have just returned a Sprint EPIC because it did not fulfill my expectations that it multi-task like the Palm PRE, and the key pad had flat keys rather than domed like PRE. It's battery life is worse than the PRE, also and it is slow to recharge, to boot. I am going to wait for web OS 2.0 and a later version of the PRE series or a PREPad. Hurry, please!
Caphear@gmail.com
Posted by:Frank Bouknight |September 07, 2010 at 10:48 AM
Thanks for the comment, if you have any ideas you want to share find me on Facebook. Thanks!
Posted by:Rahul Sood |September 07, 2010 at 11:10 AM

Rahul, thank you for supporting WebOS to the level you are, and for appreciating such a great mobile OS.

All we need now is a new phone. * wink, wink *
Posted by:Mauricio Hernandez |September 07, 2010 at 12:03 PM
Rahul, I LOVE Palm! I moved around 15 people from Verizon last year JUST for the Pre! (only one of them doesn't like, but she's weird! lol)
I was VERY excited about the HP/Palm merger, but my biggest complaint has been that the 'news' has been shaky, bland, & sparse. We obviously know that v2.0 is on its way, we know there is work on a tablet, but there is only speculation on a device.
Why are we not hearing ANY news on new hardware or a more firm commitment to the real fans about what is coming?!? A lot of people are sick of no new hardware (past hardware is HORRIBLE -I'm on my 4th Pre now, myself!).
As for me, I won't switch and am patient for the next HP/Palm device, but I'm also EXTREMELY irritated that we have NOTHING to go by but speculation & hope.
Anything to calm the nerves other than "the next year is going to be incredible"???
Posted by:Kevin |September 07, 2010 at 01:24 PM

Hey Rahul,
I like your post! I look forward to some Cool WebOS gaming! The competition is probably readying windows phone 7 for xbox gaming as well, so Palm/HP should be ready with something as well! What if Sony joined forces or licensed their products? Imagine PS3 gaming on WebOS?!
WebOS is such a simple programming language. I have a full time job and I was able to write two apps for the app catalog. (TechTray, and soon to come What's-Shaking) . There's no way I have time to learn C++ and Java. Palm needs to really advertise the simplicity of WebOS.
Thanks!
Posted by:Prashant |September 08, 2010 at 07:50 AM
Hi Rahul, I agree with Kevin. It's frustrating waiting on hardware updates. I like my Pre, but the droids are outpacing all. My adult sons both have the Hero and love it. I've used theirs and am impressed. I know Palm/HP can do better though. I've been a Palm and HP user for years. Currenty have 3 HP laptops and a desktop. I've been through the Palm editions for several years. TREO was great for a while, and Pre was an upgrade. Now, Pre feels "old". Battery life is the pits, keypboard small for my fingers. Like the style overall, but ready for next gen. HP/Palm would benefit from letting us in on how long we have to wait.
PLEASE HELP! Give us some good news.
Thanks,
Posted by:Durward Blanks |September 10, 2010 at 11:13 AM

Hi Rahul,
Liked your post, but Palm seems to have lost the customer focus, though customer experience was once its forte.
It's been over 2 yeas since Palm Pre was launched, but still I see Palm Centro at Palm's India site. There is no news or update when Palm Pre will be launched in India.
Same story in the US- PalmPre is still not availabble unlocked. I remember the time when Trei 650 and Treo 680 were launched unllocked along with the release on AT&T to let customers with other carriers too enjoy those.
I waited almost a year for replacing Treo 680 for Palm Pre to be available in Inida or get pick an unlocked Palm on my trips the US but to no avail. Finally, I swithed to one of the Androids available here, still wondering if Palm will be same again.
dm
Posted by:dMitra |September 17, 2010 at 11:37 AM
I'm giving Palm a little break because of possible hurdles due to merger. However, Palm has a history of innovating great products, stagnating, and being left in the dust by the competition. Hope it is not happening again.
Posted by:Jeff |September 23, 2010 at 10:55 AM
Verify your Comment Previewing your CommentPosted by:  |
This is only a preview. Your comment has not yet been posted.
Your comment could not be posted. Error type: Your comment has been saved. Comments are moderated and will not appear until approved by the author. Post another comment The letters and numbers you entered did not match the image. Please try again.
As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.
Having trouble reading this image? View an alternate.


Post a comment Comments are moderated, and will not appear until the author has approved them.
Comment below or sign in with TypePad Facebook Twitter and more... You are currently signed in as (nobody). Sign Out (URLs automatically linked.)
Your Information
(Name is required. Email address will not be displayed with the comment.)
Name is required to post a comment
Please enter a valid email address
Invalid URL
Twitter UpdatesFollow @palm on Twitter Recent PostsA Palm profile primerFind your next favorite app (and maybe a new BFF, too)It’s a bird… It’s a plane… It’s Super Communicator!1.4.5 x 2 = another flock of Angry BirdsRahul Sood: "Creating amazing experiences that customers gush over"The next big (webOS) thingFacebook for Palm webOS: You asked for it, you got itGot game? Palm Pixi Plus on Verizon doesThe Angry Birds Have LandedI never meta-tap I didn't likeArchivesOctober 2010September 2010August 2010July 2010June 2010May 2010April 2010March 2010February 2010January 2010More...
Palm Community SitesEverythingPre
My Pre
PalmAddicts
PalmInfocenter
PreCentral
Smartphone Fanatics
Treocentral
webOSroundup
Blogs/Sites We Check OutArs Technica
Brighthand
CrunchGear
Engadget
Gadgetell
gdgt
Gear Diary
GigaOM
Gizmodo
Google Blog
Lifehacker
Mashable
MobHappy
MobileBurn
MobileCrunch
Mobility Today
MobilitySite
Phone Scoop
Read/WriteWeb
Scobleizer
SlashGear
TamsPalm
TechCrunch
Techland
The Gadgeteer
Palm StuffAbout the Palm Blog Palm SupportPalm Support CommunityPalm Blog Comment PolicyTerms of UsePalm on FacebookPalm on TwitterSubscribe to this blog's feedSearch
WWW
blog.palm.com
Subscribe in a reader
View the original article here