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The Official Palm Blog: A Palm profile primerThe Official Palm Blog« Find your next favorite app (and maybe a new BFF, too) |MainOctober 01, 2010A Palm profile primer
When you first set up your webOS phone, you created something called a Palm profile. But what exactly is that and what does it do for you?
Simply put, it’s the key that unlocks the online aspects of your phone.
One of those beautiful webOS details that works quietly in the background to keep your phone one step ahead, your Palm profile consists of an email address and a password, plus an optional security question. Your Palm profile remembers your sync relationships with services like Gmail and Exchange (Outlook). It also keeps track of the apps you've downloaded, various settings like web browser bookmarks, and any items you've designated to be saved to your Palm profile. (Details: What Palm profile data is backed up.)
You can transfer that info to any future webOS phone you may own. During setup, enter your credentials to move into your new digs.
On a PC, visit palm.com/profile to change your Palm profile email address and password. You can also remotely erase everything on your phone if it wanders off.
Which email address did I use for my Palm profile?
Open the Backup app, and tap the upper left corner to open the application menu. Select "Palm profile," and enter your password to see the email address.
Uh oh. I forgot my password.
Don't panic. Enter an incorrect password three times. On the third attempt, the system will send a message to your Palm profile email address. Check your various email accounts for a message titled "How to reset your security information" from Palm_Inc@email.palmnewsletters.com (look in junk folders if your mail is filtered or spam-blocked).
By the way, some files are not backed up to your Palm profile: music, documents, photos, videos. Take the time occasionally to back these up to your PC. (Details: How to use USB Drive mode.) In fact, now that it's on your mind, why not do that right away?
Bonnie L., Customer Support
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Comments
It would be nice if I could access some details of my profile online, change a contact, look up a contact, remove a contact, add something to my calendar, etc. Sure, my Pre is almost always with me, but it'd be nice to have the repository of data it is at my fingertips elsewhere as well.
Posted by:Bob |October 01, 2010 at 12:22 PM
Could it also remember the Synergy links created within my Contacts?
Posted by:Kevin |October 01, 2010 at 02:42 PMUnfortunately, you can't count on the profile to definitively restore your contacts, as my husband recently discovered. Palm would do well to offer a way to back up contacts onto one's PC to avoid losing years of accumulated contacts.
Posted by:Lindsay |October 01, 2010 at 03:20 PMBob and Kevin,
Thanks for the feedback. While I can't comment on unannounced features of Palm Synergy or the Palm profile, our team does pay close attention to comments here.
Lindsay,
Sorry to hear about your husband's difficulties. We recommend keeping your contacts in a secure online location, such as Google Contacts. That way, if something happens to your phone or your computer (or both), you won't lose any information. If you need to sync your Palm webOS phone directly with a desktop computer, numerous third-party solutions are available. Check out palm.com for more: http://www.palm.com/us/products/software/sync.html
Justin Ried
Posted by:Palm, Inc. |October 01, 2010 at 03:57 PM
Here's a problem that has not yet (afaik) been corrected.
If you create the profile on the phone, it allows you to use an email address of the form "foo+bar@baz.com" for example palm+cool@gmail.com
This is a perfectly acceptable email address.
However, if you go to the Palm Profile web page, trying to log in using this email address will *FAIL* which means you are completely unable to access your profile off the phone.
Email Palm if you have this problem.
Now if you can only find a way to backup easily to a Mac.
Mark/Space has proved to be useless or worse.
Syncing with Google from my Pre and from Google to my MacBook created more problems than it solved
I've had to get an iPod to back up my calendar and contacts from my computer and vice versa, and carry the iPod along with my phone to keep that info with me.
I'm patient. Make the changes on a future version of Palm OS and/or on future Palm phones. But if you wait too long, I'll be virtually forced to move to an iPhone.
One question that has been bugging me for quite some time: Would it be possible to connect one Palm profile to two Palm phones at the same time, with both being turned on? I'd love to get a second Palm phone, but I'd like to avoid having two different profiles.
Posted by:Simone |October 02, 2010 at 02:49 AMI would be extremely happy to be able to move my profile over to a new Palm phone. I am a day one Pre owner and have been eligible for e new phone since June. The Pre had been awesome, even better than that, but it is very difficult to keep waiting for a new Palm device.
Posted by:Tom |October 02, 2010 at 06:07 AM
i also want an online database but not google, a specific site for palm database just like verizon's wireless sync
Posted by:April |October 02, 2010 at 08:36 AMPalm, Heres my only real complaint with webOS, how come if you delete a friend off you AIM buddy list, the changes are not reflected in your contacts...Unless you delete the account off Synergy, then re-login...Why cant it work like Facebook contacts?
Posted by:Steven |October 02, 2010 at 02:52 PM
And also "Messaging"-entries like SMS and MMS are NOT backuped. That's a great flaw in your backup-workflow i think.
You better backup by yourself from time-to-time:
http://www.precentral.net/how-back-your-palm-profile-information
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no puedo creear un perfil en mi palm pre
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